Question No 1
You need to ensure that attendance records contain the proper default values. What should you do?
A. a workflow
B. a field mapping
C. a business process flow
D. a business rule
Answer: B
Question No 2
You need to move changes to the production environment. What should you do?
A. Import an unmanaged solution with a default publisher.
B. Import a managed solution with a default publisher.
C. Import a managed solution with a custom publisher.
D. Import an unmanaged solution with a custom publisher.
Answer: C
Question No 3
You are a Dynamics 365 for Customer Service system administrator. You create a custom entity named Buildings and add it to the Sales app. When a user views the Buildings form, a held for Location is missing. You create the field, but the user cannot see it. You need to make the Location field visible to the user. What should you do?
A. Change privileges to the user's security role.
B. Publish customization.
C. Create a new Buildings form.
D. Add the Location field to the Buildings view.
Answer: B
Question No 4
You manage the Dynamics 365 for Customer Service environment for an organization. Microsoft SharePoint will not be deployed in the environment for a year. You need to integrate Microsoft Office 365 solutions with the Dynamics 365 instance to help the sales team with internal collaboration efforts. Which three solutions can you currently implement? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Microsoft OneDrive for Business
B. Microsoft Yammer
C. Microsoft OneNote
D. Microsoft Skype for Business
E. Microsoft Exchange Online
Answer: BDE
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/add-office-365-online-services
Question No 5
You need to set up annual surveys. What should you do?
A. Enable Voice of the Customer.
B. Use dialogs.
C. Enable Customer Insights.
D. Install a custom workflow solution.
Answer: A
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/designbasicsurvey
Moreover:
You need to ensure that attendance records contain the proper default values. What should you do?
A. a workflow
B. a field mapping
C. a business process flow
D. a business rule
Answer: B
Question No 2
You need to move changes to the production environment. What should you do?
A. Import an unmanaged solution with a default publisher.
B. Import a managed solution with a default publisher.
C. Import a managed solution with a custom publisher.
D. Import an unmanaged solution with a custom publisher.
Answer: C
Question No 3
You are a Dynamics 365 for Customer Service system administrator. You create a custom entity named Buildings and add it to the Sales app. When a user views the Buildings form, a held for Location is missing. You create the field, but the user cannot see it. You need to make the Location field visible to the user. What should you do?
A. Change privileges to the user's security role.
B. Publish customization.
C. Create a new Buildings form.
D. Add the Location field to the Buildings view.
Answer: B
Question No 4
You manage the Dynamics 365 for Customer Service environment for an organization. Microsoft SharePoint will not be deployed in the environment for a year. You need to integrate Microsoft Office 365 solutions with the Dynamics 365 instance to help the sales team with internal collaboration efforts. Which three solutions can you currently implement? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Microsoft OneDrive for Business
B. Microsoft Yammer
C. Microsoft OneNote
D. Microsoft Skype for Business
E. Microsoft Exchange Online
Answer: BDE
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/add-office-365-online-services
Question No 5
You need to set up annual surveys. What should you do?
A. Enable Voice of the Customer.
B. Use dialogs.
C. Enable Customer Insights.
D. Install a custom workflow solution.
Answer: A
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/designbasicsurvey
Moreover:
