Question No 1
You need to select a Dynamics 365 for Customer Engagement application to help your organization efficiently track, manage, and deliver project-based services. Which application should you select?
A. Customer Service
B. Field Service
C. Project Service automation
D. Sales
Answer: C
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/project-service/overview
Question No 2
You are an administrator in Dynamics 365 for Customer Engagement apps. You need to create solution components using customization tools. Which two components can be included in a solution? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. audit logs
B. sitemap
C. team
D. business unit
E. global option sets
Answer: BE
Question No 3
You are a system administrator for an organization that has Dynamics 365 for Sales and Dynamics 365 for Customer Service. A user who logs in to the Microsoft 365 portal sees only Dynamics 365 for Sales. You need to enable the user to see Dynamics 365 for Customer Service. What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. In Dynamics 365 model driven apps, enable the features.
B. In PowerApps, create the application.
C. Type the URL of the web application for Dynamics 365 for Customer Service.
D. Assign the correct security role to the user's ID
E. Add the correct licensing to the user ID in Active Directory.
Answer: DE
Furthermore:
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